Category Warranty Remarks Special Terms & Conditions
Television

2 years Details
LCD TV

5 years Purchase on or after 15 April 2016 Details
Projector

2 years Free labour and spare parts replacement on-site service in the 1st year while only free labour carry-in service in the 2nd year with spare parts replacement on charge basis Details
Audio Products / 3D accessories

1 year Provide carry-in warranty service only. Details
Blu-ray Player

1 year Details
Window Type Air-Conditioner

3 years Purchase on or after 01 March 2010 Details
Split Type Air-Conditioner
(including Window-Split Type)

1 year Details
Refrigerator

5 years Purchase on or after 01 July 2007 Details
Dehumidifier

2 years Details
Air Purifier

2 years Purchase on or after 01 April 2016 Details
Hair Dryer

2 years Provide carry-in warranty service only. Details
Slow Juicer

1 year Provide carry-in warranty service only. Details
Microwave Oven

1 year Details
Water Oven
(Superheated Steam Oven)

1 year Details
Washing Machine

2 year Details
Rice Cooker

2 years Provide carry-in warranty service only. Details
Ultrasonic Washer

1 year Provide carry-in warranty service only. Details
Desktop PC (PC-DJ20)

1 year Details
Fascimile

1 year Provide carry-in warranty service only. Details
Calculator

1 year Provide carry-in warranty service only. Details
Smart Phone

1 year Provide carry-in warranty service only. Details
Information Display Panel

3 year Details
  1. General Terms: (Not Applicable to Document Systems Products)
    1. Warranty service is provided for products purchased and located only in Hong Kong SAR and Macau by S.A.S. Electric Company Limited (“SAS”). Customer must register product warranty within 30 days from the date of purchase to enjoy free warranty service.
    2. Please keep and present the product warranty card together with the official invoice/receipt to our technician when service is rendered.
    3. Warranty service includes free inspection, repair and replacement of defective parts under normal usage except: cabinet, knobs, removable accessories, batteries, consumable, AC cord, connecting cords and other cosmetic accessories, etc.
    4. 3-month warranty for remote control unit, USB wireless dongle, earphones (if applicable). 6-month warranty for rechargeable battery (if applicable).
    5. Replaced parts will become the property of SAS.
    6. This warranty will become null and void if: damage caused by misuse, negligence, accident or natural disasters; product has been installed or operated not following the original instruction manual; product has been repaired/altered/tampered with or modified by unauthorized persons; serial number has been altered, effaced or removed; or the company is not informed of any change of address or ownership of the product.
    7. Service will only be provided under a safe working environment.
    8. It is strongly recommended that separate permanent written records should be kept for all important data. Data may be lost or altered in virtually any electric memory product under certain circumstances. Therefore, it is assumed no responsibility for data lost or otherwise rendered unusable whether as a result of improper use, repairs, defects, battery replacement, use after the specified battery life has expired, or any other causes. Also, it is assumed no responsibilities directly or indirectly for financial losses or claims from third persons resulting from the use of this product and any of its functions, such as stolen credit card numbers, loss or alteration of stored data, etc.
    9. SAS is not liable for any loss directly or consequential arising from breakdown of the products.
    10. For service on outlying islands or area inaccessible by public transport in Hong Kong, an additional traveling fee will be levied. In case workshop service is needed, customer will be responsible for transporting the product to and from our Customer Service Centre.
    11. Only carry-in services will be provided for small products such as 12″ or below LCD TV, 3D glasses, portable DVD player, camcorder, audio product, calculator, organizer and small home appliances, etc.
    12. For the products out of Hong Kong and Macau areas, all insurance, shipping charges, postage, transportation charges and other related expenses are at owner’s account.
    13. All the rights of the warranty are non-transferable.
    14. 20% discount will be offered for purchase of accessories (e.g. remote control, air filter, etc.) in our Customer Service Centre within warranty period.
    15. In any event, the paid fee is non-refundable.
    16. The terms and conditions are subject to change without prior notice.
  2. Special Terms: Applicable to Specified Products (Brand-New Products Only)
    1. Audio & Video
      1. TV
        2-Year on site warranty service.
      2. LCD TV
        • Purchase on or before 14 April 2016
          2-Year warranty.
        • Purchase on or after 15 April 2016
          5-Year warranty.
      3. Projector
        2-Year warranty (free labour and spare parts replacement on-site service in the 1st year while only free labour carry-in service in the 2nd year with spare parts replacement on charge basis). Ballest lamp unit is warranted for 3 months or 2000 hours (whichever comes first). Warranty service does not include mounted installation/dismantle service.
      4. Audio Products / 3D accessories
        1-Year carry-in warranty service.
      5. Blu-ray Player
        1-Year on site warranty service.
    2. Home Appliances
      1. Window Type Air-Conditioner
        1-Year on site warranty service. Warranty service does not include machine cleaning, drainpipe cleaning or installation / dismantle service. Compressor is warranted for 5 years. When the compressor is under warranty and the main body is out of warranty/maintenance, the labour fee, transportation fee, refrigerant refilling fee and other spare parts fee will still be charged.

        • Purchase on or after 01 March 2010
          3-Year on site warranty service. Warranty service does not include machine cleaning, drainpipe cleaning or installation / dismantle service. Compressor is warranted for 5 years. When the compressor is under warranty and the main body is out of warranty/maintenance, the labour fee, transportation fee, refrigerant refilling fee and other spare parts fee will still be charged.
      2. Split Type Air-Conditioner (Including Window-Split Type)
        1-Year on site warranty service. Warranty service does not include machine cleaning, drainpipe cleaning or installation / dismantle service.

        • Purchase on or after 01 March 2010
          1-Year on site warranty service. Warranty service does not include machine cleaning, drainpipe cleaning or installation / dismantle service. Compressor is warranted for 5 years. When the compressor is under warranty and the main body is out of warranty/maintenance, the labour fee, transportation fee, refrigerant refilling fee and other spare parts fee will still be charged.
      3. Refrigerator
        • Purchase on or before 30 June 2007
          1-Year on site warranty service. We provide 5 years warranty for the compressor parts, but excluding any inspection, labour, transportation and other relating expenses upon expiration of the warranty/maintenance period.
        • Purchase on or after 01 July 2007
          5-Year on site warranty service.
      4. Dehumidifier
        2-Year on site warranty service. Warranty service does not include air-filter or machine cleaning.
      5. Air Purifier / Ion Generator
        Warranty service does not include air-filter or machine cleaning. Only carry-in service will be provided for Car Ion Generator and Portable Ion Generator.

        • Purchase on or before 31 March 2016
          1-Year on site warranty service.
        • Purchase on or after 01 April 2016
          2-Year on site warranty service.
      6. Hair Dryer
        2-Year carry-in warranty service.
      7. Slow Juicer
        1-Year carry-in warranty service. Motor is warranted for 5 years (labour & parts on charge-base if main-body expired).
      8. Microwave Oven
        1-Year on site warranty service.
      9. Water Oven (Superheated Steam Oven)
        1-Year on site warranty service.
      10. Washing Machine
        2-Year on site warranty service.
      11. Rice Cooker
        2-Year carry-in warranty service. Warranty service excludes accessories (e.g. measuring cup, rice scoop, steaming basket, etc.), removable accessories (inner lid, lid packing, steam cap, handle, etc.) and inner pot.
      12. Ultrasonic Washer
        1-Year carry-in warranty service.
    3. Office Automation Equipment
      1. Desktop PC (PC-DJ20)
        1-Year on-site warranty for hardware only.
      2. Facsimile
        1-Year carry-in warranty service. Free spare parts replacement does not include consumable (e.g. toner, developer, drum, heater roller, film roll, thermal paper etc.) within warranty period.
      3. Calculator
        1-Year carry-in warranty service. Free spare parts replacement does not include battery within warranty period.
    4. Smart Phone
      1. Carry-in service only from the date of purchase. 12 months warranty for handset and embedded battery. 6 months for charger. 3 months for data cable.
      2. Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
      3. Warranty does not cover defects arising from natural wear of the product Including casing, key pad, display, data cable and accessories, etc.
      4. Customer is responsible for all data backup prior to any repair service. S.A.S. Electric Co. Ltd. is not liable for any consequential data loss or damages caused during inspection or repair service performed.
    5. Information Display Panel
      1. 3-Year on site warranty service.

    According to the Personal Data (Privacy) Ordinance, you have a right to check and change your personal data hold by the company; and to stop receiving any promotional materials (other than extended warranty service invitation). If you want to process the rights please write to our maintenance section (stating your model & serial no.) for follow up your case.

    Disclaimer
    All materials within the website are protected under copyright, trademark and other applicable laws. All materials thereof are the exclusive property of S.A.S. Electric Co. Ltd.. No materials can be reproduced for any public or commercial purpose without the company’s prior written consent.

    Remarks: Information above is subject to change without prior notice.